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JPL's Wireless Communication Reference WebsiteChapter: Cellular Telephone Networks
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The added feature of the Engset model is that it does not assume an infinite user population, like the Erlang model does. One can specify (or compute) the number of users. Traffic can now be expressed in erlang or in erlang per user. The traffic value in the dimensionless quantity 'erlang' signifies the number of lines that would be occupied on average if there were no blocking.